Device Help Samsung GALAXY S II Apps and media
Samsung GALAXY S II

Samsung GALAXY S II

View Device specs

Popular guides

Turning use of phone lock code on my mobile phone on or off

Downloading and using applications from Android Market

Returning my mobile phone to standby mode

List of display icons

Turning the key lock on my mobile phone on or off

Search for topic or select one below

Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't use one of my apps

Back to Apps and media
If you can't use an app on your mobile phone, follow these instructions to solve the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.
The app files are damaged or deleted
There's an error in the operating system on your mobile phone
You've gotten a new phone number
You installed the app on another memory card
The memory is full
There's no internet connection

Want to use your mobile phone's internet browser? It's easy, but you need to set up your mobile phone for internet before you can use this function.

Step 1 of 12

Find "Internet"

Tap Applications.

Step 2 of 12

Find "Internet"

Tap Internet.

Step 3 of 12

Use internet browser

Follow the steps below to use your mobile phone's internet browser.

Step 4 of 12

Enter web address

Tap the address bar at the top of the display.

Step 5 of 12

Enter web address

Key in the address of the required website and tap Go.

Step 6 of 12

Go to bookmark

Tap the bookmarks icon.

Step 7 of 12

Go to bookmark

Tap the required bookmark.

Step 8 of 12

Add current website to your bookmarks

Tap the bookmarks icon.

Step 9 of 12

Add current website to your bookmarks

Tap Add.
Edit the name of the bookmark.

Step 10 of 12

Add current website to your bookmarks

Tap OK to save the bookmark.

Step 11 of 12

Add current website to your bookmarks

Tap the Return key to return to the current website.

Step 12 of 12

Exit

Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

Did this solve your problem?
Yes
No

Video guides

Issue: Slow WiFi on Android Issue: Slow Mobile Internet on Android Issue: Can't Use Mobile Data with Android Issue: Can't Connect to WiFi with Android Issue: Can't Make or Receive Calls with Android

Media guides

Clean up and Speed up your Smartphone Can't make or receive calls from your Smartphone? Can't use mobile data on your Smartphone? Can't connect to WiFi on your Smartphone? Slow mobile internet on your Smartphone? Slow WiFi connection on your Smartphone? Keeping your Smartphone Safe