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I can't make video calls

When you make a video call, you can watch a live video of the person you're talking to. If you can't make video calls, follow these instructions to solve the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

You can select which network modes (3G and/or GSM) your mobile phone can use. Your choice depends on the data speed you can achieve.

Step 1 of 7

Find "Network mode"

Tap Applications.

Step 2 of 7

Find "Network mode"

Tap Settings.

Step 3 of 7

Find "Network mode"

Tap Wireless and network.

Step 4 of 7

Find "Network mode"

Tap Mobile networks.

Step 5 of 7

Find "Network mode"

Tap Network mode.

Step 6 of 7

Select network mode

3G enables you to achieve higher data speeds than GSM. If you select GSM/WCDMA (Auto mode), your mobile phone automatically switches between the two network modes provided you're within range of a 3G network. If you select WCDMA only, your mobile phone can only connect to 3G networks. If you select GSM only, you can't achieve high data speeds.

Tap GSM/WCDMA (Auto mode), GSM only or WCDMA only.

Step 7 of 7


Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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