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I can't send and receive MMS

MMS can contain media files such as pictures and audio files. You can send MMS to one or more phones and to email addresses. If you can't send and receive MMS, follow these instructions to solve the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

Want to write and send an MMS? It's easy, but you need to set up your mobile phone for MMS before you can use this function.

Step 1 of 15

Find "the new message icon"

Tap Messaging.

Step 2 of 15

Find "the new message icon"

Tap the new message icon.

Step 3 of 15

Select recipient

Tap Enter recipient.
Key in the first letters of the required contact.
Matching contacts are displayed.

Step 4 of 15

Select recipient

Tap the required contact.

Step 5 of 15

Write the text

See how to write text.

Tap Tap to enter message.
Write the text for your MMS.

Step 6 of 15

Insert pictures, video clips and audio files

Tap the attachment icon.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

Step 7 of 15

4a - Insert picture

Tap Pictures.
Go to the required folder.

Step 8 of 15

4a - Insert picture

Tap the required picture.

Step 9 of 15

4b - Insert video clip

Tap Videos.
Go to the required folder.

Step 10 of 15

4b - Insert video clip

Tap the required video clip.

Step 11 of 15

4c - Insert audio file

Tap Audio.
Go to the required folder.

Step 12 of 15

4c - Insert audio file

Tap the field next to the required audio file.

Step 13 of 15

4c - Insert audio file

Tap OK.

Step 14 of 15

Send MMS

Tap Send when you've finished your MMS.

Step 15 of 15

Exit

Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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