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I can't use Wi-Fi

You can connect to public Hotspots or a Wi-Fi network in your home or at your workplace to access the internet. If you can't use Wi-Fi, follow this guide to solve the problem.
We found 6 possible solutions to your problem. Click Start guide to see the solutions.

If you want to use Wi-Fi to gain access to the internet, you need to establish a connection to a Wi-Fi network. Follow these easy instructions.

Step 1 of 8

Find "Wi-Fi"

Tap Apps.

Step 2 of 8

Find "Wi-Fi"

Tap Settings.

Step 3 of 8

Find "Wi-Fi"

Tap Wi-Fi.

Step 4 of 8

Turn on Wi-Fi

Tap the indicator to turn on Wi-Fi.

Step 5 of 8

Turn on Wi-Fi

When the indicator turns green, Wi-Fi is turned on.

Step 6 of 8

Connect to Wi-Fi network

A list of Wi-Fi networks within range is displayed.
Tap the required network.

Step 7 of 8

Connect to Wi-Fi network

Follow the instructions on the display to select security settings, if required.
If required, tap Connect.

Step 8 of 8


Tap the Home key to return to standby mode.

Swipe right for the next step

Tap anywhere to dismiss

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