Device Help Samsung GALAXY S5 (KitKat) Apps and media
Samsung GALAXY S5 (KitKat)

Samsung GALAXY S5 (KitKat)

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Writing text on my mobile phone

Updating the software on my mobile phone

Choosing a network for my mobile phone

Saving my voicemail number

Writing and sending SMS

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Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't access the internet

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If you can't access the internet, follow these instructions to solve the problem.
We found 8 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
You're not connected to a Wi-Fi network
You're abroad and data roaming is turned off on your mobile phone
You've established a connection to a Wi-Fi network but you're not logged on
You've turned on manual network selection and are out of range of the selected network
Flight mode is turned on
Mobile data is turned off on your mobile phone
Your mobile phone hasn't been correctly set up for mobile internet
Wi-Fi isn't turned on on your mobile phone

Video guides

Issue: Slow WiFi on Android Issue: Slow Mobile Internet on Android Issue: Can't Use Mobile Data with Android Issue: Can't Connect to WiFi with Android Issue: Can't Make or Receive Calls with Android

Media guides

Clean up and Speed up your Smartphone Can't make or receive calls from your Smartphone? Can't use mobile data on your Smartphone? Can't connect to WiFi on your Smartphone? Slow mobile internet on your Smartphone? Slow WiFi connection on your Smartphone? Keeping your Smartphone Safe