Device Help Samsung GALAXY S5 (KitKat) Apps and media
Samsung GALAXY S5 (KitKat)

Samsung GALAXY S5 (KitKat)

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I can't play music

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If you can't play music on your mobile phone, follow these instructions to solve the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.
No audio files have been transferred to your mobile phone
Your headset isn't working
The music player doesn't support the file format

If the music player doesn't support the file format, you can't play music.

Try with a different file type or check the manual to see supported file formats.

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The audio file is damaged

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