Device Help Samsung GALAXY S5 (KitKat) Apps and media
Samsung GALAXY S5 (KitKat)

Samsung GALAXY S5 (KitKat)

View Device specs

Popular guides

Diverting calls to my voicemail

Calling my voicemail

Writing and sending SMS

Reading SMS

Turning data roaming on my mobile phone on or off

Search for topic or select one below

Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't play music

Back to Apps and media
If you can't play music on your mobile phone, follow these instructions to solve the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.
No audio files have been transferred to your mobile phone
Your headset isn't working
The music player doesn't support the file format

If the music player doesn't support the file format, you can't play music.

Try with a different file type or check the manual to see supported file formats.

Did this solve your problem?
Yes
No
The audio file is damaged

Video guides

Issue: Slow WiFi on Android Issue: Slow Mobile Internet on Android Issue: Can't Use Mobile Data with Android Issue: Can't Connect to WiFi with Android Issue: Can't Make or Receive Calls with Android

Media guides

Clean up and Speed up your Smartphone Can't make or receive calls from your Smartphone? Can't use mobile data on your Smartphone? Can't connect to WiFi on your Smartphone? Slow mobile internet on your Smartphone? Slow WiFi connection on your Smartphone? Keeping your Smartphone Safe