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Backing up the phone memory on my mobile phone

If you want to update the software on your mobile phone, it's recommended you back up the phone memory.

Step 1 of 11

Install Samsung Kies 3

Go to www.samsung.com on your computer.

Find the download section on the website to download Samsung Kies 3.

Download and install Samsung Kies 3.

Step 2 of 11

Connect mobile phone and computer

Open the cover at the bottom of your mobile phone.

Step 3 of 11

Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

Step 4 of 11

Select USB connection setting

Slide your finger down the display starting from the top edge of your mobile phone.

Tap Connected as a media device.

Step 5 of 11

Select USB connection setting

Tap Media device (MTP) until the function is turned on.

Step 6 of 11

Back up phone memory

Start Samsung Kies 3 on your computer.

Step 7 of 11

Back up phone memory

Click your mobile phone on the list of connected devices.

Step 8 of 11

Back up phone memory

Click Back up/Restore.

Step 9 of 11

Back up phone memory

Click Select all items to select all files.

Step 10 of 11

Back up phone memory

Click Backup.

Step 11 of 11

Back up phone memory

Click OK.

Swipe right for the next step

Tap anywhere to dismiss

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