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I can't play music

If you can't play music on your mobile phone, follow these instructions to solve the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

Want to transfer files between your computer and your mobile phone? Follow these easy instructions.

Step 1 of 7

Connect mobile phone and computer

Open the cover at the bottom of your mobile phone.

Step 2 of 7

Connect mobile phone and computer

Connect the data cable to the tablet socket and to your computer's USB port.

Step 3 of 7

Select USB connection setting

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Connected as a media device.

Step 4 of 7

Select USB connection setting

Tap Media device (MTP) until the function is turned on.

Step 5 of 7

Transfer files

Start a file manager on your computer.

Step 6 of 7

Transfer files

Go to the required folder in your computer's or mobile phone's file system.

Step 7 of 7

Transfer files

Highlight a file and move or copy it to the required location.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides