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Backing up the phone memory on my mobile phone

If you want to update the software on your mobile phone, it's recommended you back up the phone memory.

Step 1 of 7

Connect mobile phone and computer

Open the cover at the bottom of your mobile phone.

Step 2 of 7

Connect mobile phone and computer

Connect the data cable to the tablet socket and to your computer's USB port.

Step 3 of 7

Select USB connection setting

Slide your finger down the display starting from the top edge of your mobile phone.

Tap Connected as a media device.

Step 4 of 7

Select USB connection setting

Tap Media device (MTP) until the function is turned on.

Step 5 of 7

Back up phone memory

You can't back up the entire content of your mobile phone. This way you can transfer your media files to your computer.

Start a file manager on your computer and find your mobile phone in your computer's file system.

Step 6 of 7

Back up phone memory

You can't back up the entire content of your mobile phone. This way you can transfer your media files to your computer.

Go to the required folder in your mobile phone's file system.

Step 7 of 7

Back up phone memory

You can't back up the entire content of your mobile phone. This way you can transfer your media files to your computer.

Highlight the required file and move or copy it to your computer.

Swipe right for the next step

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