Device Help Samsung Galaxy S8 Messaging
Samsung Galaxy S8

Samsung Galaxy S8

View Device specs

Popular guides

Cancel all diverts

Set up your mobile phone for POP3 email

Choose network mode

Choose a network

Set up your mobile phone for internet

Search for topic or select one below

Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't send and receive MMS

Back to Messaging
If you can't send and receive MMS, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
Data roaming is turned off
There's an error at the receiving end
Your mobile phone hasn't been correctly set up for MMS
The MMS isn't written correctly
Mobile data is turned off

Can you make a voice call?

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive MMS.

No

Video guides

Issue: Slow WiFi on Android Issue: Slow Mobile Internet on Android Issue: Can't Use Mobile Data with Android Issue: Can't Connect to WiFi with Android Issue: Can't Make or Receive Calls with Android

Media guides

Clean up and speed up your smartphone Can't make or receive calls on your smartphone? Can't use mobile data on your smartphone? Can't connect to WiFi on your smartphone? Slow mobile internet on your smartphone? Slow WiFi connection on your smartphone? 3 Simple tips to keep your smartphones safe