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I can't play music

If you can't play music on your mobile phone, there may be several causes of the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.

You can transfer files, such as pictures or audio files, between your computer and your mobile phone.

Step 1 of 7

Connect mobile phone and computer

Connect the data cable to the socket and to your computer's USB port.

Step 2 of 7

Select setting for USB connection

Slide your finger downwards starting from the top of the screen.

Step 3 of 7

Select setting for USB connection

Tap the connection icon.

Step 4 of 7

Select setting for USB connection

Tap Transfer media files to turn on the function.

Step 5 of 7

Transfer files

Start a file manager on your computer.

Step 6 of 7

Transfer files

Go to the required folder in your computer's or mobile phone's file system.

Step 7 of 7

Transfer files

Highlight the required file and move or copy it to the required location.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides