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My mobile phone doesn't respond

If your mobile phone stops responding while you're using it, there may be several causes of the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

If your mobile phone is slow or freezes, it might help to restart it.

Step 1 of 2

Restart your mobile phone

Tap and hold On/Off.

Step 2 of 2

Restart your mobile phone

At the same time, tap and hold the lower part of the Volume key until your mobile phone restarts.

Swipe right for the next step

Tap anywhere to dismiss

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