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No message tone is heard on incoming messages

If there's no message tone when you get messages, there may be several causes of the problem.
We found 1 possible solutions to your problem. Click Start guide to see the solutions.

You can select the message tone you want to hear when you get a message.

Step 1 of 10

Find "Messages notifications"

Slide your finger downwards starting from the top of the screen.

Step 2 of 10

Find "Messages notifications"

Tap the settings icon.

Step 3 of 10

Find "Messages notifications"

Tap Sounds and vibration.

Step 4 of 10

Find "Messages notifications"

Tap Notification sounds.

Step 5 of 10

Find "Messages notifications"

Tap Messages notifications.

Step 6 of 10

Turn on notifications

Tap the indicator to turn on the function.

Step 7 of 10

Select message tone

Tap Notification sound.

Step 8 of 10

Select message tone

Tap the different message tones to hear them.

Step 9 of 10

Select message tone

Once you've found a message tone you like, tap the Return key.

Step 10 of 10

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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