Search for topic or select one below

I can't send and receive email

If you can't send and receive email, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

You can send and receive email from your email accounts. Before you can send and receive email, you need to set up your mobile phone for email.

Step 1 of 17

Find "Email"

Slide your finger upwards on the screen.

Step 2 of 17

Find "Email"

Tap Samsung.

Step 3 of 17

Find "Email"

Tap Email.

Step 4 of 17

Select email account

Slide your finger right starting form the left side of the screen.

Step 5 of 17

Select email account

Tap the required account.

Step 6 of 17

Create new email

Tap the new email icon.

Step 7 of 17

Select recipient

Tap the search field and key in the first letters of the recipient's name.

Step 8 of 17

Select recipient

Tap the required contact.

Step 9 of 17

Enter subject

Tap Subject and key in the required subject.

Step 10 of 17

Write text

Tap the text input field and write the text for your email.

Step 11 of 17

Attach file


Step 12 of 17

Attach file


Step 13 of 17

Attach file

Tap My Files and go to the required folder.

Step 14 of 17

Attach file

Tap the required file.

Step 15 of 17

Attach file


Step 16 of 17

Send the email

Tap SEND when you've finished your email.

Step 17 of 17

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Media guides