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I can't receive messages on my voicemail

If you can't receive messages on your voicemail, there may be several causes of the problem.
We found 2 possible solutions to your problem. Click Start guide to see the solutions.

To receive voice messages when you don't answer a call, you need to divert your calls to your voicemail.

Step 1 of 9

Find "Voice call"

Tap Phone.

Step 2 of 9

Find "Voice call"

Tap the menu icon.

Step 3 of 9

Find "Voice call"

Tap Settings.

Step 4 of 9

Find "Voice call"

Tap More settings.

Step 5 of 9

Find "Voice call"

Tap Call forwarding.

Step 6 of 9

Find "Voice call"

Tap Voice call.

Step 7 of 9

Divert calls to your voicemail

Tap the required divert type.

Step 8 of 9

Divert calls to your voicemail

Key in +6596301389 and tap ENABLE.

Step 9 of 9

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss