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I can't make video calls

If you have problems making video calls, there may be several causes of the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.

There may be different network modes available depending on where you are. The network mode influences the data speeds your tablet can achieve.

Step 1 of 6

Find "Network mode"

Slide your finger downwards starting from the top of the screen.

Step 2 of 6

Find "Network mode"

Tap the settings icon.

Step 3 of 6

Find "Network mode"

Tap Mobile networks.

Step 4 of 6

Find "Network mode"

Tap Network mode.

Step 5 of 6

Select network mode

Tap the required network mode.

There may be different network modes available depending on where you are. If you set your tablet to automatic network selection, it will always find the network with the highest data speed and best signal.
Step 6 of 6

Return to the home screen

Tap the Home key to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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