Setting up my mobile phone for Exchange email

Sony Xperia E4g

View Device specs

Popular guides

Calling my voicemail

Transferring files between a computer and my mobile phone

Turning NFC on my mobile phone on or off

Using Gmail on my mobile phone

Ending active applications on my mobile phone

Search for topic or select one below

Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

Back to Messaging

Want to set up your mobile phone for Exchange email? It's easy, but remember you need to set up your mobile phone for internet before you can use this function.

Step 1 of 27

Find "Email"

Tap the menu icon.

Step 2 of 27

Find "Email"

Tap Email.

Step 3 of 27

Create new email account

If an email account has been created already, do the following instead: Tap the menu icon. Tap Settings. Tap Add account. Tap Exchange ActiveSync.

Tap Exchange ActiveSync.

Step 4 of 27

Enter email address

Key in your email address.

Step 5 of 27

Enter password

Tap Password and key in the password.

Step 6 of 27

Enter password

Tap Manual setup.

Step 7 of 27

Enter domain name and username

Key in the domain name and username separated by a "\".

Step 8 of 27

Enter server address

Tap the field below "Server" and key in the server address.

Step 9 of 27

Turn SSL encryption on or off

Tap Use secure connection (SSL) to turn the function on or off.

Step 10 of 27

Turn SSL encryption on or off

If you turn on the function:

Tap Accept all SSL certificates to turn the function on or off.

Step 11 of 27

Turn client certificate on or off

Tap Use client certificate to turn the function on or off.

Step 12 of 27

Turn client certificate on or off

If you turn on the function:

Tap Client certificate and follow the instructions on the display to install the required certificate.

Step 13 of 27

Turn client certificate on or off

Tap Next.

Step 14 of 27

Select synchronisation setting

Tap the drop down list below "Check frequency".

Step 15 of 27

Select synchronisation setting

Tap Automatic (Push), Manual or the required interval.

Step 16 of 27

Select period for synchronisation of email

Tap the drop down list below "Days to sync".

Step 17 of 27

Select period for synchronisation of email

Tap the required setting.

Step 18 of 27

Turn email notification on or off

Tap Notify me when email arrives to turn the function on or off.

Step 19 of 27

Select data types for synchronisation

Tap the following data types to turn synchronisation on or off:

Sync contacts from this account

Step 20 of 27

Select data types for synchronisation

Sync calendar from this account

Step 21 of 27

Select data types for synchronisation

Sync email from this account

Step 22 of 27

Select data types for synchronisation

Sync tasks from this account

Step 23 of 27

Turn automatic retrieval of attachments when connected to a Wi-Fi network on or off

Tap Download attachments automatically when connected to Wi-Fi network to turn the function on or off.

Step 24 of 27

Turn automatic retrieval of attachments when connected to a Wi-Fi network on or off

Tap Next.

Step 25 of 27

Enter account name

Key in the required name.

Step 26 of 27

Finish setup

Tap Next.

Step 27 of 27

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

Video guides

Issue: Can't Use Mobile Data with Android

Issue: Can't Connect to WiFi with Android

Issue: Can't Make or Receive Calls with Android

Media guides

Can't make or receive calls on your smartphone?

Can't use mobile data on your smartphone?

Can't connect to WiFi on your smartphone?

Slow mobile internet on your smartphone?

Slow WiFi connection on your smartphone?

3 Simple tips to keep your smartphones safe