Device Help Sony Xperia XA Connectivity
Sony Xperia XA

Sony Xperia XA

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I can't use my mobile phone's internet connection

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If you can't use your mobile phone's internet connection, there may be several causes of the problem.
We found 4 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
Data roaming is turned off
There's an error in the operating system on your mobile phone
Your mobile phone has not been correctly set up for internet
Mobile data is turned off

Can you make a voice call?

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection.

No

Video guides

Issue: Slow WiFi on Android Issue: Slow Mobile Internet on Android Issue: Can't Use Mobile Data with Android Issue: Can't Connect to WiFi with Android Issue: Can't Make or Receive Calls with Android

Media guides

Clean up and speed up your smartphone Can't make or receive calls on your smartphone? Can't use mobile data on your smartphone? Can't connect to WiFi on your smartphone? Slow mobile internet on your smartphone? Slow WiFi connection on your smartphone? 3 Simple tips to keep your smartphones safe