Device Help Sony Xperia XZ Getting started
Sony Xperia XZ

Sony Xperia XZ

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Set up your mobile phone for SMS

List of screen icons

Choose a network

Choose message tone

Turn GPS on or off

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Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't turn on my mobile phone

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If you can't turn on your mobile phone, there may be several causes of the problem.
We found 3 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
The battery is faulty
The battery is flat
Your mobile phone doesn't turn on correctly

Video guides

Issue: Slow WiFi on Android Issue: Slow Mobile Internet on Android Issue: Can't Use Mobile Data with Android Issue: Can't Connect to WiFi with Android Issue: Can't Make or Receive Calls with Android

Media guides

Clean up and speed up your smartphone Can't make or receive calls on your smartphone? Can't use mobile data on your smartphone? Can't connect to WiFi on your smartphone? Slow mobile internet on your smartphone? Slow WiFi connection on your smartphone? 3 Simple tips to keep your smartphones safe