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I can't turn on my mobile phone

If you can't turn on your mobile phone, follow these instructions to solve the problem.
We found 9 possible solutions to your problem. Click Start guide to see the solutions.

Your SIM must be inserted before you can use your mobile phone.

Step 1 of 5

Insert your SIM

Turn the back of your mobile phone towards you.
Open the cover on the left side of your mobile phone.

Step 2 of 5

Insert your SIM

Remove the SIM holder from your mobile phone.

Step 3 of 5

Insert your SIM

Turn your SIM so the angled corner of your SIM is aligned with the angled corner of the SIM holder.
Place your SIM in the SIM holder.

Step 4 of 5

Insert your SIM

Slide the SIM holder into your mobile phone.

Step 5 of 5

Insert your SIM

Close the cover again.

Swipe right for the next step

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