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I can't turn on my mobile phone

If you can't turn on your mobile phone, follow these instructions to solve the problem.
We found 9 possible solutions to your problem. Click Start guide to see the solutions.

Your SIM must be inserted before you can use your mobile phone.

Step 1 of 5

Insert SIM

Open the cover on the left side of your mobile phone.

Step 2 of 5

Insert SIM

Remove the SIM holder from your mobile phone.

Step 3 of 5

Insert SIM

Turn your SIM so the angled corner of your SIM is aligned with the angled corner of the SIM holder.
Place your SIM in the SIM holder.

Step 4 of 5

Insert SIM

Insert the SIM holder into your mobile phone.

Step 5 of 5

Insert SIM

Close the cover again.

Swipe right for the next step

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