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My mobile phone's touch screen doesn't work

If the touch screen isn't responding, follow these instructions to solve the problem.
We found 1 possible solutions to your problem. Click Start guide to see the solutions.

If you want to avoid accidental key taps, you can lock the phone keys and display.

Step 1 of 8

Choose option

Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.

Step 2 of 8

1a - Turn screen lock on or off

To turn on the screen lock:
Briefly tap On/Off.

Step 3 of 8

1a - Turn screen lock on or off

To turn off the screen lock:
Briefly tap On/Off.
Slide you finger up or down on the display.

Step 4 of 8

1b - Select setting for automatic screen lock

Slide two fingers down the display starting from the top edge of your mobile phone.
Tap Settings.

Step 5 of 8

1b - Select setting for automatic screen lock

Tap Display.

Step 6 of 8

1b - Select setting for automatic screen lock

Tap Sleep.

Step 7 of 8

1b - Select setting for automatic screen lock

Tap the required period.

Step 8 of 8

1b - Select setting for automatic screen lock

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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