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I can't send and receive MMS

MMS can contain media files such as pictures and audio files. You can send MMS to one or more phones and to email addresses. If you can't send and receive MMS, follow these instructions to solve the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.

Want to write and send an MMS? It's easy, but you need to set up your mobile phone for MMS before you can use this function.

Step 1 of 14

Create MMS

Tap the message icon.

Step 2 of 14

Create MMS

Tap the new message icon.

Step 3 of 14

Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.

Step 4 of 14

Write the text

See how to write text.

Tap Write text message.
Write the text for your MMS.

Step 5 of 14

Insert pictures, video clips and audio files

Tap the attachment icon.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

Step 6 of 14

4a - Insert a picture

Tap Add picture.
Go to the required folder.

Step 7 of 14

4a - Insert a picture

Tap the required picture.

Step 8 of 14

4b - Insert video clip

Tap Add video.
Go to the required folder.

Step 9 of 14

4b - Insert video clip

Tap the required video clip.

Step 10 of 14

4c - Insert audio file

Tap Add sound.

Step 11 of 14

4c - Insert audio file

Tap Walkman.
Go to the required folder.

Step 12 of 14

4c - Insert audio file

Tap the required audio file.

Step 13 of 14

Send the MMS

Tap Send when you've finished your MMS.

Step 14 of 14

Return to the home screen

Tap the home icon to return to the home screen.

Swipe right for the next step

Tap anywhere to dismiss

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