Device Help Sony Xperia Z5 Messaging
Sony Xperia Z5

Sony Xperia Z5

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Turn GPS on or off

Turn screen lock on or off

Choose a network

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Set up your mobile phone for internet

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Getting started

Basic functions

Calls and voicemail

Messaging

Apps and media

Connectivity

I can't send and receive MMS

Back to Messaging
If you can't send and receive MMS, there may be several causes of the problem.
We found 5 possible solutions to your problem. Click Start guide to see the solutions.
Start guide
Data roaming is turned off
There's an error at the receiving end
Your mobile phone hasn't been correctly set up for MMS
The MMS isn't written correctly
Mobile data is turned off

Can you make a voice call?

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive MMS.

No

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Media guides

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